Performed in a leadership role as the "Assistant Branch Manager", while also providing the operational design and implementation of the crowd / event management for all large events / projects. Assist Branch Manager to operate the branch … Represented the bank in networking events in the Aventura area with a focus in developing business with other professionals. Assisted with a high-level of customer service to ensure each client were handled in a timely fashion. Assistant Branch Manager 06/2012 － Current Enterprise Rent-A-Car Manage daily rental operations, inside and outside sales efforts, train and develop a team of 7 employees, and maintain exceptional … Cross- trained staff with introduction of EFT program. Assistant Manager example resumes typically describe duties such as implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good … Directed all branch operational aspects, including customer service, human resources, administration, and sales. ASMs maintain strong knowledge of bank products and services, and ensure the customer's needs are met by partnering with the appropriate specialist (MLO and FC) to serve the customer's mortgage and investment needs. Establish, maintain, and review accuracy of all control records. Assistant branch manager job profile and description Assistant branch managers are required in all businesses. Proactive leadership is required, Process Transactions/Customer Service. A bank assistant manager is someone who is the first link between the bank manager and the employees of a branch of the bank. Assistant Branch Manager Brooklyn, NY Job Summary: The Assistant Branch Manager provides supportive leadership to the Branch Manager by playing…The Assistant Branch Manager supports sales initiatives aimed at leveraging products/services in an effort to increase deposits, accounts, and customers of the branch… Partnered successfully with "The Houston Texans", "The Houston Livestock Show and Rodeo" and "Feld Entertainment" to produce a warm and professional atmosphere while their guests attended events at Reliant Park and in the Houston area. Supports both the scheduling and performance management efforts for retail store personnel, Participates in the execution of marketing plans to support the penetration of key market segments in collaboration with our Sales and Operations teams and outside vendors. Develop high performing tellers in order to build bench strength, Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements, Resolve escalated client complaints/issues promptly and effectively, Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used, Partner with Area Operations Director in the execution of operational excellence and achievement of operational goals, Partner closely with Branch Manager to manage hiring, performance management and compensation of Tellers. Assistant Manager example resumes typically describe duties such as implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences. Proficient in basic computer skills (i.e. Analyzed work flows, coached representatives and made recommendations, which resulted in improved efficiency. Directed employee performance review to identify and recognize top-performing staff. meetings; Investment Advisor (IA) support; basic organization of the office), Handle all incoming phone calls for one of the Branch Managers, Provide necessary documentation to internal departments (i.e. Assistant manager resume sample that will get jobs. This is one of the hundreds of Assistant Branch Rental Manager resumes available on our site for free. Conducted branch and departmental staff meetings to discuss objectives, establish priorities, and to ensure compliance with established policies and procedures. All rights reserved. Promoted 2 Assistant managers to Branch manager level, and 6 Management Assistants to Assistant Manager level. Reported findings to Regional Managers and Audit department. Greet customers and ask questions to determine their, Successful candidates should have 3 years prior real estate sales experience with a proven track record and hold an active real estate license, Strong conflict resolution abilities, tech savvy, and business acumen required, Must be proficient in MS Office products and be able to multi-task with the ability to communicate with all levels, both internal and external, throughout the organization, Get fantastic experience within a hardâworking closeâknit team, A minimum of 5 years in the financial services industry with leadership experience preferred, Proven ability to provide ongoing employee coaching, development, and recognition, Demonstrated business development experience with a strong drive for results, Demonstrated dedication to treating clients in an ethical, empathetic and proactive way, Ability to build and sustain strong trusted partnerships with employees, peers and colleagues in other work groups based on mutual trust, Sound operational and supervisory judgment, Ability to build and deepen relationships with clients, within the community and within Schwab to achieve desired results, Demonstrated commitment to holding yourself and others to high degree of integrity, Drives sales through service: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success, Ensure our customers are extremely satisfied with every interaction â make it memorable and the best part of their day, Proven ability to coach and develop to drive sales results and operational excellence in a high volume branch environment, Drive an exceptional customer experience validated through customer satisfaction surveys, Strong financial and business acumen including experience interpreting reports to drive productivity, Maintain an active role through partnerships with community and civic organizations, Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS, Must be an existing Assistant Branch Manager in 32FF or 32XH, Have proven success with ESQI/customer service, fleet growth, employee development/retention and profit, ESQi must be at or above corporate average 3 or 6 month (Home City), ESQi must be at or above Top 50 Airports for either 3 or 6 month (32XH), Must have achieved a minimum of meets requirements on most recent performance review, Proven team leadership and management capability, Strong relationship and networking skills, Comprehensive understanding of compliance and Branch operations, Six or more years of experience in operations and/or human resources activities, Ability to identify and resolve/escalate problems, Experience having served in an assistant branch manager capacity or related role, Taking applications and processing for approvals closing loans, Taking payments (may be assigned a cash drawer), Soliciting customers for additional funds and/or referrals (telephone or mail), Approves loan requests within given authority, Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s), Minimum High School Diploma or General Education Degree (GED). Held fully responsible for daily coaching of staff on how to meet customer's needs; facilitated the implementation of branch promotion and seminars. Maintained professionalism and took effective actions when dealing with customers. Assistants Branch Manager provide administrative and clerical assistance to Branch Managers in an effort to meet or even exceed branch goals. Maintained strong system of internal controls for largest global financial services organization with approximately $2 trillion in assets and operating in over 60 countries. Ability to deal with problems involving several concrete variables in standardized situations or where only limited standardization exists, Plan, communicate and execute on sales and business development activities to achieve individual and branch business objectives, Establish and build on the TD Partner relationships (Retail, Private Banking, Commercial, Financial Planning and others) promoting and support Wealth Management services and assisting in both internal and external business development activities, Actively demonstrate a leadership role in the Client Experience Program through monitoring and contributing to the branch success in achieving branch CEI targets, Actively participate in branch meetings, facilitate presentations/training session and arrange for guest speakers as required, Coach and develop new Investment Advisors and Portfolio Managers to achieve established targets, Contribute to a respectful work environment for all employees through focusing on the employee experience and actively managing performance/behaviour issues in a timely and respectful manne, Four or more years of experience in banking operations activities, Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems, Thorough knowledge of all retail products and services, Thorough knowledge of applicable operating and computer systems, Effective selling, cross-selling and referral skills, Effective leadership, problem-solving and negotiation skills, Well-developed customer relations skills, including ability to resolve customer and employee-related issues, Ensure client complaints, claims, legal actions and regulatory reviews, examinations and investigations are escalated to the BranchManager and assist to ensure they are handled effectively and corrective actions are implemented in a timely manner, Managing compliance within the branch: all daily supervision activities as well as document signing and approvals, trade exception overrides and approvals, Account opening approvals, cheque signing, and payables approvals, Advise the Branch Manager of any relevant upcoming regulatory changes so that appropriate compliance procedures can be prepared, Coach and develop advisors and other key branch staff, Work with the Branch Manager to ensure that all staff has established annual objectives that are aligned with the branch business plans and personal development plans, Provide ongoing feedback and recognition of branch staff, as appropriate, Provide sales leadership to advisors where required, Coach, support and contribute to enhancing the effectiveness of the team, Assist with structuring and promoting practice management sessions, Proactively lead and implement sales campaigns within the branch, tailoring them as required to local markets, conditions, and advisors, Develop and implement local sales campaigns to achieve specific branch targets, Ensure effectiveness of sales campaigns is measured and reported, as required, Branch Operations, Performance and Profitability, Ensure Staff Ratios for the branch are in line with firm policy and take corrective action, as required, Ensure real estate for the branch is managed cost effectively and in line with Scotiabank policies and practices, Operate the business in a profitable manner, Participate in and/or provide input to Wealth Management initiatives that could have an impact on the performance of the branch, Strong self management abilities and results orientation, Strong relationship builder & mentoring ability, Demonstrates leadership, decisiveness, and possesses excellent communication skills, Ability to direct & motivate others in achieving goals, Fair and consistent in dealing with people, Determine and satisfy training needs and establishing performance plans, Open checking accounts, savings accounts, and provide all other deposit product services at the customerâs request, Monitor the daily balancing and processing of ATM and night/lobby depositories, including the processing of all entries, servicing and required audits, Monitor the daily teller cash limits through the branch cash balancing report to ensure that the total cash in the branch is balanced daily, Evaluation of employeeâs performance and issuing of counseling when needed, Identify and refer customers to appropriate departments, Provide teller line support in order to keep the customer wait time to a minimum and customer service to a maximum, Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing, Use good judgment and follow bank policies when overriding transactions for teller with withdrawals/less cash authority, Assist Tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors, Handle day-to-day tasks of running the branch (i.e. Served as member of conversion team during purchase of Legacy Bank and Alliance Bank. Accepts cultural diversity and establishes effective working relationships, Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a cross-functional team environment across the organization knowing who to engage to achieve results. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Responsible for branch collections and past due accounts and surpassed all monthly goals in each category by closely managing branch accounts, Recruited by Market Manager to execute implementation of exceptional operational practices in the branch. Assistant branch manager responsibilities are no less than the manager's, except for the fact that the supreme authority remains in the hands of the branch manager. Hired and trained over 3000 staff during this period. Reached 117% of branch goals - 2011, office awarded #1 Branch bank-wide out of 150 offices. Assistant branch manager job profile and description. May include balancing cash drawers at the end of each shift, processing CTR reports and transactions, opening and closing procedures of the branch, ATM and vault balancing, opening and closing procedures of the branch, etc. Hosted weekly sales huddles to assist staff with meeting and or exceeding monthly sales goals. Responsible for Daily Cash Reconciliation (DCR). Directed strategic initiatives to achieve a "Do it right the first time" demeanor and attitude. Job Descriptions » Manager » Assistant Branch Manager Responsibilities The assistant branch manager responsibilities are essential for the functioning of any organization that has more than … Conducted internal unannounced audits in other branch offices. Selected by senior management as member of peer audit team. • Ability to learn and utilize new … Fostered and built teamwork philosophy in the department/branch. Developed, enhanced and implemented business and sales plans in order to increase branch profitability. Identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering, Comply with all regulatory, legal and ethical requirements, Develop strong employee relations with staff by treating employees fairly and consistently and maintaining excellent communication, Motivate staff through rewards and recognition, Provide feedback and recommendations to the Branch Manager on development opportunities for Investment Advisors, Monthly activity reviews for accounts generating over $x in YTD production, Trades over Investment Advisor or Sales Assistant trading limits and 6 month probationary period, Use of Branch Manager code for zero commission, Conduct mini audits to help ensure successful annual audit, Review, investigate and respond to complaints and maintaining files, Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets, Provide regular feedback to CSRs and FSCs through Coaching for Performance program, Staff scheduling and maintaining attendance records, Support Branch Manager in developing a culture within the branch in which quality and continuous improvement on all performance accountabilities, customer satisfaction, Develops a team spirit among subordinates and supervisors; motivates every team member to promote and maximize sales and provide the highest possible level of customer service, Responsible for on-going evaluation and providing feedback and recommendations on employee performance, Responsible for developing a staff to meet current and future operating needs through effective selection, assessment and training, Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services, Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems, Acts as a resource to answer difficult questions and to solve escalated service issues for members and staff, Manages branch in the absence of Branch Manager, Responsible for monitoring and responding to Patelcoâs Promoter Score system and feedback, PC proficiency and excellent organizational skills, Strong interpersonal skills and ability to deal effectively with a diversity of individuals at all organizational levels, Ability to manage priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm, Demonstrated proficiency in supervising and motivating subordinates, Communicate policies and procedures to personnel ensuring consistent implementation. 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